Wednesday, July 29, 2009

The paradox of the “May I Help You” query..

The person whom we hear most often saying “May I help you, sir” is the receptionist. Their job mainly circles around finding the best solutions for their customers. Their duty lies in locating the right kind of resources, fulfilling the requirements of their esteemed customers.
Someone said, “We are now living in a customer focused world – we need to be treating the customer like the king”. That’s right. The customer is the most important person; if they are not there – we don’t survive.
It was when I was having a discussion with an entrepreneur that it occurred to me that, there also exists a paradox to the “May I help you” query. This is something that we never thought off, and its trueness is still uncertain.
For the people who believe in ego and inferiority complexes, when someone says “May I Help you”, he is actually offering to help you on areas that you are not aware of. He is willing to put his time and efforts to ensure you are being served. He has access to information and resources that you don’t, hence, he is more supreme than you.
The person, who offers to help you, can be naturally considered as being superior to you. Just think about this, all the people who offered to help you were better than you at doing that particular stuff.
Even when you offer to help someone, you will be doing it in areas in which you are proficient. Say you are good at repairing fuses – now if your neighbor comes and asks you for help in changing fuse, will you not offer it? Think about it, since you were good at something, the other one wasn’t, your help was necessary. Now if you didn’t know how to repair fuses, you would surely look for someone in your neighborhood who knows how to do it.
Now think about all the occasions when people came forward to help you; all those people could help you, because they were better than you in that particular area.
This is the great paradox we need to walk with now. Our egos and complexes are now facing a big problem, whether to ask for help or to do things ourselves. The best way to keep your ego contented will be to use your skills to help people.
Pretty confused right, me too. But there is some flaw in this speculation; this cannot explain why people with less technical knowledge go places. This thought cannot explain why school dropouts, non-qualified people reign the business world.
May be I can think of an rationalization this way, the best thing you can do to become extraordinarily successful is to find people who keep saying “May I help you” and put them to work at things they are good at. This secret explains why entrepreneurs scale great heights and the common man is stuck in 9-9 jobs.
What we need to change is our thought paradigm, lets analyze these conditions.
Case 1: If you keep assigning tasks to people who are good at that, you can employ them as well as you can satisfy their ego
Case 2: If you allocate the right kind of resources to your people, they will always respect you – because they are doing stuffs that they are good at.
Case 3: They wont mind the salary, if they are given the work they love – think about all the people who keep complaining of salary and increments, they are people who do not love what they do.
Case 4: The person who is doing all these satisfies their ego as well - “they are ready to find people to do specific tasks for them”
There are many things in life that we cant explain, there are also some basic stuffs that need no explanation..

Wednesday, July 22, 2009

Just Shut Up and Listen... (JSUpL)

If you are confident, get up and speak, if you don’t know the answer Just Shut Up and Listen (JSUpL). These words are not unfamiliar, but are truly unpracticed. Its almost natural for us to react to situations around but most often we forget to whether we are the right person to advice people.
Whatever is your age, experience, qualification – you need to develop the habit of listening to topics that you are not aware of. You need to respect the person who is helping you learn new practices and principles. Most often our ego gets in the way and protects us to learn things from people who are not qualified, inexperienced, under aged but with knowledge.
This is so true, and just like it applies to me, it applies to you as well. Let think of this situation, you are 8+ years experienced in your organization, now a fresher comes in and talks about things that are knowledgeable and intellectually correct – but your ego gets in the way, and your years of experience logically defends the fresher to share his knowledge.
This happens to even people who are educationally qualified as well, they will not promptly JSUpL to a person who is a school dropout, similarly a 40 year old will not JSUpL to a 20 year old.
This is the golden rule for learning. If there is something you are sure about, don’t stop – go ahead and spread your knowledge, be bold enough to prove your things are correct. If there is something you are unsure, learn that from a person who is more knowledgeable than you are. Show some respect to the person in front of you with knowledge.
Most of us assume things to be this way and that way, without having a clear understanding. The three letter word EGO will make us more inferior than we are right now, if we dont eliminate it. Our Ego will make us traitors and often make us loose the good that were to come our way.
SECRET : The main reason to why middle class people remain mediocre is because, they stop learning. Unfortunately learning comes from everything, they might come from a unqualified, inexperienced or under aged person. So we need to be brave enough to JSUpL and learn from it.
Whatever you are, never stop learning – I don’t mean degrees, but practical stuff’s that help you make money. There are only 2 situations out there – one which help you make money and second one that will help you learn something to make money tomorrow.
If you compromise on learning, its like compromising on money. Its not the 500 rupees increment I refer to in JOB. Its about the millions you are going to earn out there in businesses.
The Tata’s, Relaince’s and ABG’s have no problems in listening to an expert, but we have – that may be why they keep getting rich and we get stuck up in Rat Race. JSUpL will do wonders for you, learn to work out this paradigm…

Wednesday, July 15, 2009

Theory of Technological evolution – REVISITED.

The advance of technology by the human race was more or less visited in the last week’s discussion. Lets remain focused with this phenomenon that is creating tremors around for many a business owners as well as corporate people. Now lets closely analyze the latent power this episode has got.

We had discussed earlier that the current generation has got all the probabilities to rein supreme than the preceding one. Its also true that the current generation should, in all ways try to accomplish far more than the preceding ones did. It means we need to really fire on all cylinders and work harder than them.

Most of us are working on the principle “scarcity creates demand”. If we look back into history and see the evolution of the super power called Japan, we see that they were thoroughly struck with scarcity, they didn’t have food to eat, money to live, clothes to wear or anything to survive after the 2nd world war. They actually had a choice to perish or to struggle harder. They did struggle, and right now they are the highest per capita income country.

Demand is what made Japan a super power, Demand determines the extent of prosperity and the ability to evolve.

There is another law which is guiding evolution, it says “Anything we do today, anything is actually evolution”. This means all the steps we do today are actually becoming the stepping stones for the generations to come. The paradox is even if we are not doing anything, we are actually creating future in it. This might seem illogical – but the truth is even if we are not doing anything, we are actually creating better future for the next generation.

These laws are actually hard to bite on, but if we give it a close look – we may understand it better. Let me try to throw some examples to catch on –

We know Edison as the person, who invented tungsten bulb, but actually the bulb had been invented earlier but the challenge was they could not help it burn longer. The laws of evolution actually hold because the prior researches actually helped Edison in perfecting the bulb.

We know Galileo as the person who invented telescope, and the person who promulgated the sun at center theory. As a matter of fact, telescope was invented earlier – the only reason was it wasn’t perfect. The sun at center theory was actually done 80 years prior by Copernicus. Those papers actually helped Galileo in completing the theory.

Jesus Christ died 2000 years ago, but if we analyze the reach Christianity has on this world – we can see evolution. The followers of Christ actually spread his message far better than him. All this happened without telephone, internet, social networking etc. That’s evolution.

So no matter of what we do or not do, we are actually stepping on the gas to help our future generations to succeed. Evolution is so wonderful yet fearsome topic to discuss on.

Let me explain to why it can be fearsome also. Today we see the rate at which technology changes - its almost uncontrollable, if we look back 15 years – we might have not even heard of a mobile phone. Its almost sure we did not have an email id 15 years back. But now things are changing so fast that we cant keep track. We are confused whether to sign into orkut or facebook, whether to use CDMA or GSM. We find ourselves to be a store house of more than 5000 marketing messages daily.

Can someone think what its going to be 10 years from now. Say, even with technology we may find it hard to keep track of our friend. But that’s evolution – and it has to happen.
The people who make it in life will be the ones that are actually speeding up the evolution process; they are the people who fall in the evolution-cycle. They create and recreate wonders.

Wednesday, July 08, 2009

The Theory of Technological Evolution..

What could be the first thing we recollect when we hear the word –Evolution, yes Charles Darwin and his studies on this wonderful topic. We can rest assure that these laws of Evolution are still being taught in schools today. Lets all salute to the wonderful insights and thought processes Darwin’s theory has given us.

My discussion here is to stress the relevance evolution has on our day-to-day lives. Evolution is the art of inheriting capabilities from a person and then adding value to it. According to Darwin, Inheritance came only from parents ie genetic. We mold out to be better than our ancestors. We start out from where they left out. So the theory of Evolution holds good there, not just to the humans but to all creatures of the planet.

According to his theory - "Natural selection acts to preserve and accumulate minor advantageous genetic mutations. Suppose a member of a species developed a functional advantage (it grew wings and learned to fly). Its offspring would inherit that advantage and pass it on to their offspring. The inferior (disadvantaged) members of the same species would gradually die out, leaving only the superior (advantaged) members of the species”.

The technological version of this theory can be thought about as “A doctor having years of experience and extended hours of research trying to pass on this developed skill to his son/daughter – and in most cases failing miserably”.

Unfortunately this theory was incapable of explaining the technological revolution. Had humans believed to this theory only – and was not ready to learn from people outside their family – we would have been living today just like the people were 2000 years ago. The Theory Of Technological Evolution applies to only humans and creatures that can communicate.

The first theory states that “we advance in technology by speeding up the communication process; we need to speed up the messages we receive as well as promulgate" Imagine the same doctor “He becomes a doctor because he was ready to learn from another doctor, and he keeps the flame burning by teaching the same thing to the next generation”. Now if we can speed up the learning and teaching process we can have more doctors around.

The second theory states that “The follower always become better than the leader – however small the fraction is”. The person, who learns from the teacher, ultimately becomes more powerful and influential than him. There is no better day than today to be a follower; you are surely going to outgrow your teacher. The doctor outgrows his mentor, by applying his teachings – he also discovers better technologies and innovations.

The third theory states that “these two theories work for anyone independent of the technological hierarchy” For the Darwin theory of evolution worked when there established blood relationships. However there are no relationships of any kind between the learners and teacher for technological transfer to take place. This gives us the freedom for independent technological transfer ie. Any person can decide what he wants to be, and start to learn the required. We have a choice to be a doctor, engineer etc.

The 3 theories of evolution are very much stronger than we can conceive. This is the secret to why man has learned to conquer any challenges that comes his way. We are entering into a very powerful era called the information age where the speed with which technology multiplies is going to increase – that gives us all the same window of opportunity – to survive or to succeed.

Wednesday, July 01, 2009

Are you Lost in Thought (LIT) ?

Humans are the only species known to change their surroundings by changing their thoughts. This fact has been substantiated over the years, by exhaustive studies conducted by various scientists, all over the world. This ability of ours is not just because we are the most intelligent of all species on earth, but because we also have the ability to focus our energy on a dominant thought and make that come true.

If you observe the many species on earth, you’ll find that they are all highly equipped to adapt to the situations around them. The polar bears have heavy fur to help them survive the cold, the chameleon has the ability to change colors to get away from a predator, tigers and cats can run fast to catch their prey, the antelopes and deer are provided with horns to fight their predators, the sharks are given powerful teeth to get their meal and many more. We find that almost all of god’s creations, other than man, have been created in such a way that helps them survive hardships.

Now, what has god given man? Or has he given man something to help adapt to situations? Yes; The Almighty gave us the ability to change our circumstances, rather than just adapt to them. We are the only known species that can change our circumstances, while all other species have to adjust with it to survive. The question now is - how do we do this?

We change our circumstances by changing the way we think. If you hold on to the same thought consistently for a period of time, you could convert it into reality. Let’s look for some examples from history to reinforce this – we wanted to travel places, cover long distances; but we could not run fast – so we invented motor vehicles. We couldn’t fly like the birds out in the sky – so we invented aircrafts. We couldn’t swim like fishes in the unknown depths of the ocean– so we invented scuba diving equipments. Now take any example, be it a small or a massive change – we have brought about these changes by the thoughts we held in our mind.

Are you a person “Lost In Thought (LIT)”. If you are, you are going to bring about a desirable change to yourself as well as others. What you think about, you bring about. LIT just not to dream, but to dream the same dream over and over again. Thoughts are the only weapon we are born with, to compete - among ourselves as well as with nature.

As George Bernard Shaw once said, The people who get on in this world are the people who get up and look for the circumstances they want and if they can't find them, make them.

Guided by a clear thought, we can believe that all other things will follow. Be a person LIT, then a clear vision, sense of direction, plan of action, character building, patience and perseverance to achieve that thought, will follow. If you are a person LIT, all the turns you take in life will be the right turn. Nothing major was ever achieved without primarily believing it would happen!